Privacy Policy
Last Updated: October 2025
PRANU Facility Services (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website https://pranufs.com.au, contact us, or use our professional cleaning services. By using our website or engaging with our services, you agree to the terms of this Privacy Policy.
We collect both personal and non-personal information to provide and improve our cleaning services and overall customer experience. Personal information may include your full name, email address, phone number, company or business name, service address, payment details (where applicable), and any other details you provide when submitting a form, booking a service, or communicating with us. Non-personal information may include your browser type, device details, IP address, geographic location, and site usage data collected via cookies or analytics tools.
We collect information through our website’s contact forms, quote request forms, service booking pages, phone calls, emails, and online chat tools. When you submit a form on our website, the details you provide are stored securely and may be used to respond to your inquiry, provide a quote, or follow up regarding services you’ve expressed interest in.
Marketing Communications and Promotional Emails:
When you provide your contact information through our forms or subscribe to our newsletter, you may receive marketing communications, promotional offers, or service updates from PRANU Facility Services. These communications are sent only to users who have given their consent, either by checking an opt-in box, submitting a quote request, or contacting us directly. You can opt out of receiving these marketing emails at any time by clicking “unsubscribe” at the bottom of our emails or by contacting us directly. We comply fully with the Spam Act 2003 (Cth) to ensure all communications are lawful, relevant, and respectful of your privacy preferences.
We use the information we collect to deliver and manage our cleaning services, respond to customer inquiries, send service updates and invoices, improve our website performance, and provide marketing materials when permitted. We also use non-identifiable analytics data to better understand user behavior and improve our online experience.
We take data protection seriously. Our website is protected by SSL encryption, and your data is stored on secure servers with restricted access. Only authorized staff members have access to customer information, and all employees are bound by confidentiality agreements. While we take every reasonable measure to safeguard your personal information, no online transmission or electronic storage system is completely secure, and you share information with us at your own discretion.
Our website uses cookies and similar technologies to personalize your experience and improve site performance. Cookies help us track pages visited, time spent on the site, and overall visitor activity. You can disable cookies in your browser settings, but some website features may not function properly without them.
We do not sell, trade, or rent your personal information to third parties. We may share limited data only with trusted service providers such as website hosts, IT support, email marketing systems, or payment processors — and only to the extent necessary to perform their function. These third parties are required to handle your data confidentially and in accordance with applicable Australian privacy laws.
Our website may include links to other websites for your convenience. These third-party sites are not under our control, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any external websites you visit.
You have the right to access, correct, or update the personal information we hold about you. To make such a request, please contact us using the details below. We aim to respond within 30 days of receiving your request.
All personal information is stored and processed primarily within Australia. In some cases, we may use third-party cloud or email providers located overseas. When this occurs, we ensure these providers meet data protection standards equivalent to the Australian Privacy Principles.
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required by law. When your data is no longer needed, we securely delete or anonymize it.
Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we learn that a child’s information has been submitted, we will delete it immediately.
This Privacy Policy may be updated periodically to reflect changes in laws, technology, or our business practices. The latest version will always be available on our website with the updated date displayed.
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
PRANU Facility Services
Website: https://pranufs.com.au
Email: info@pranufs.com.au
Phone: +61 451-626-864
Address: 81-86 Courallie Avenue New South Wales, Homebush west , 2140, Australia
If you believe we have breached your privacy or mishandled your information, please contact us first. We take all complaints seriously and will investigate promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/privacy/privacy-complaints for further assistance.
Thank you for trusting PRANU Facility Services. We are committed to maintaining the privacy and protection of all information shared with us.